The facility is fine. The problem is the people who work there and their level of disclosure. Ive been signed up for a membership I explicitly asked to not have, was told a price, and that price was wrong. I had to go in and physically request a change. Was told please sign here for the change and I receive an email afterwards, showing Im also getting a $10 fee to change my membership back to what I was told when I signed up originally.After reading another persons review I see I am not the only one. Daniel Leem is the one who signed me up for my membership, told me it would be $79 after I turned 27. And now I got an email saying it was $89, I emailed him and he told me to go talk to somebody else for them to fix it.(They fixed it after this review, however I stand by my comments for disclosure and ownership of issues)
Kid care is great.... their aquatics program is a mess. The waterslides are not on due during their supposedly scheduled hours because they don't have enough staff. This has been going on for the past year. The water slides were one of the key reasons we purchased a family membership. I made a comment on the Lifetime website several months ago, but nothing has been fixed and the water slide open time continues to be minimal despite the officially scheduled waterside hours. Meanwhile, 3-4 pool staff members sit in the pool office chatting. In addition, my kids took *expensive* swimming lessons 2x per week for six weeks. (Swimming fees are above and beyond the regular membership fees.) Of the 12 lessons, my daughter was put in the wrong level 2x. My son had only 3 of 12 classes at the correct level. He can swim 25 m of the front crawl and they had him practicing putting his face into the water during his first class (this was after doing a 1:1 swimming placement evaluation, which took about 3 minutes). Over six weeks, he spent time at four different class levels: 201, 301, 401 and 501. As a former swimming teacher myself, I would gauge his level at 401. Why does it take a month to figure this out???During lesson #9, we were told to come at a new time because my kids had progressed to new levels. We showed up only to find that my son's level was not offered at that time.The list of class participants did not even have my kids names on it during lessons #1, #2, #9 and #10! At lesson #9 the pool manager asked me to write in their names because he had no record of them! This aquatics program is in chaos.
This review is mostly based off the service I had with David on the sales team. I had to cancel my membership due to lack of attendance and other circumstances. The facility is nice over all, but there are limited times when machines are not packed. I stopped going a while ago, so David did see that. He gave me a small pitch to try to keep me to stay ( I understood, he wouldn't be doing his job if he didn't), but once I explained my situation, the pitch stopped immediately. He was very kind, and I believe he helped my mom and I when we first signed up. He was nice then, and still holds that same attitude Overall, it is a nice place, but they do need more people like him working there.
Lifetime Centreville used to be 5 Star. With the remodel, there is less equipment to use but whats really bad when it breaks it seems the staff is on vacation. Sad to report because it used to be so such an amazing place.
After all the motivational speeches of friends, here it go! I'm here to get back in shape. very clean atmosphere.
Life Time Athletic is a Canadian Gym based in Centreville, New Brunswick. Life Time Athletic is located at 5900 Trinity Pkwy, Centreville, VA 20120, USA, Centreville, New Brunswick 20120, Canada.
Please contact with Life Time Athletic using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Life Time Athletic opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.